+33 4 12 05 86 67 team.sales@woodoos.com

Woodoos Global 

Support Service

Powering your digital gift card business with 24/7 service, technical excellence, and seamless integration.

Trusted by brands across Europe and beyond

24/7 operational support

Technical excellence

Seamless integration

WHAT DO WE DO?

Explore Client Solutions

Woodoos is a smart and intuitive digital platform for distributing gift cards and vouchers. Whether you’re an organization offering rewards to your team or an individual looking for great value deals, Woodoos makes it effortless.

24/7 Hotline &

Technical Support

Reliable Help, Right When You Need It.

  • 24/7 availability of support agents for handling client and merchant inquiries.
  • Resolution of technical issues related to gift card activation, redemption, and processing.
  • Real-time monitoring and alerts
  • Automated tools and predictive maintenance
  • Monthly/Weekly reporting and analytics
  • Disaster recovery planning

End-to-End Issue Resolution

Fast and reliable troubleshooting for all processes related to gift card activation, redemption, and transaction handling.

Disaster Recovery & Business Continuity

Robust contingency frameworks designed to protect operations and ensure uptime in any scenario.

Around-the-Clock Support

Dedicated agents available 24/7 to manage client and merchant inquiries with speed and accuracy.

Real-Time System Monitoring

Proactive infrastructure monitoring with instant alerts to identify and resolve issues before they impact performance.

Actionable Insights & Reporting

Weekly and monthly performance analytics to drive continuous improvement and strategic planning.

Automation & Predictive Maintenance

Smart diagnostic tools and automated workflows to prevent outages and reduce manual effort.

Comprehensive  Maintenance

Woodoos provides full maintenance and support for native apps, webviews, and portals, across B2C, B2B, and B2B2C use cases.

We ensure smooth operations, quick issue resolution, and scalable performance—so your digital platforms run reliably, securely, and without interruption.

🛠️ System Handling & Bug Removal

We eliminate software bugs across web, webview and APP. From backend logic, frontend  to UIUX. Our team applies fast, algorithm-optimized fixes for long-term stability.

🚀 Upgrades, Scaling & Compatibility

We manage seamless version upgrades with minimal downtime, helping your business adopt the latest technologies without disrupting operations.

🔒 Security & Infrastructure Oversight

We apply proactive security updates to mitigate threats and protect sensitive data, aligned with industry-standard practices.

Partner Onboarding & Integration

Easily onboard third-party vendors, retailers, or sponsors. Woodoos streamlines partner integration with standardized APIs, secure user roles, and branded white-label environments.

24/7 Server Monitoring

We keep constant watch on your servers. Detecting performance hiccups and security threats in real time, so issues are resolved before they ever reach your users.

Reporting & Analytics Dashboard

Track performance, redemptions, and operational KPIs with a real-time dashboard. Export key insights or integrate with your own BI tools for deeper analysis.

Emrys — Wallet, Rewards & Real-Time Inventory with the Woodoos Platform

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Salva — Enabling Purposeful Gifting Through Woodoos’ Digital Card Infrastructure

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Smart Wallet — Unlocking Seamless Experiences with the Woodoos Platform

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EKDR — Elevating Gifting Experience with the Woodoos Platform

🟩 EKDR — Elevating Gifting Experience with the Woodoos...

 🌐 Woodoos Appointed as Operational Arm of Ogloba SRL in Europe

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HAPPYCARD — A Business Case on the Woodoos App

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What Other Employers Are Gaining

See Real Results

Our solution is designed to support multiple industries and stakeholders—from HR leaders building employee benefit portals, to retailers expanding into B2B sales, and fintechs seeking seamless reward integrations. Book a demo of Woodoos see how to power your business. See All Cases in our Blog here.

🎁   Distribute rewards seamless

💬   Simple for businesses and employees alike

🛍    Access discounted vouchers anytime

👥  No affiliation required — open to everyone  

Our Tech Operations & Support Expertise

End-to-End System Architecture, CI/CD Automation, DevSecOps Monitoring & 24/7 Incident Response

Our Development Process

We’ve simplified every step so your project moves along quickly and smoothly—no fuss, just great results.

Step
01
Explore, Plan, and Structure
Explore, Plan, and Structure
Through product discovery and market research, we customize solutions, prioritizing features based on user personas and a robust product strategy.
Step
02
Designing and Prototyping
Designing and Prototyping
Our design involves user journey mapping and high-fidelity mockups, ensuring intuitive interfaces and seamless experiences.
Step
03
Development Process
Development Process
With a focus on system architecture and agile methodologies, we deliver front-end and backend development, supported by API and CMS services.
Step
04
Ensuring Quality and Testing
Ensuring Quality and Testing
From manual to automation testing, we ensure performance, security, and usability, optimizing through A/B testing for excellence.
Step
05
Expansion and Evaluation
Expansion and Evaluation
Integrated analytics and KPI measurement guide our ongoing maintenance, cloud optimization, and deployment strategies, ensuring scalable solutions.
Step
06
Deployment and Optimization
Deployment and Optimization
Our deployment process ensures smooth transitions, while ongoing optimization guarantees continued efficiency and user satisfaction.

WHAT DO WE DO?

💳 For Fintechs & Wallet Integrators

Add smart reward features to your platform effortlessly.
➤ Seamlessly integrate gift card top-up APIs and boost user lifetime value with minimal development effort.

Stay Ahead with Woodoos Insights

Latest News, Real cases, Tips, and Trends in Rewards & Loyalty Programs

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